Use more customer data in Stripe

We’ve made an important improvement to our Stripe integration.

From now on, when someone buys a ticket through your Box office using Stripe, we’ll create a proper Stripe Customer for them, giving you more control over your customers and payments, and to help you better protect your events from fraud and chargebacks.

Previously, buyer details like name and email were sent to Stripe as metadata. That meant:

• Ticket buyers often appeared as “Guest” in your Stripe Dashboard
• You couldn't use Stripe's leading fraud protection tool: Stripe Radar effectively
• Extra Stripe actions, like creating one off invoices, were unavailable via Stripe

Now, each ticket buyer is created as a Stripe Customer and linked to their payment. This gives you more control and management of your ticket buyer payments in Stripe.

The benefits

If you’ve ever dealt with fraudulent orders, chargebacks, or suspicious bulk purchases, you’ll know how stressful and time-consuming it can be.

Stripe offers advanced fraud protection through Stripe Radar. But for Radar to work properly, it needs structured customer data.

With this update:

• Stripe Radar can access customer email addresses properly
• Known fraudulent emails are more likely to be flagged or blocked
• You can create velocity-based rules, like blocking the same card from buying 50 tickets in an hour
• Stripe can track behaviour across transactions to spot repeat offenders
• Buyers will appear as real customers in Stripe, not anonymous “guests”

In short, Stripe now has the data it needs to make its existing fraud tools actually work for you.

👉 This improvement has been applied automatically to all Box offices using Stripe. If you'd like the old integration, select "Don't create customer records in Stripe" from your Stripe settings.

❓ If you’d like to explore Stripe Radar rules or tighten your fraud settings, you can do that directly in your Stripe Dashboard.