In-person orders need Android 13 or higher from 1st July

From 1 July 2026, all devices used to sell tickets in person via our check-in app, via Tap to Pay on Android must be running Android 13 or above.

After this date, older devices won't be able to accept payments.
​

Before 1 July 2026:

1. Make sure you're running Android 13
2. Check your device is supported on Stripe's list of supported devices. If your device isn't on Stripe's supported list, you'll need to switch to a new one.

If you're selling tickets from your iPhone, or Apple device, you don't need to do anything.