Right of withdrawal button for Products (for EU customers) 🇪🇺

If you are based in the EU, and sell Products through your box office, you can now offer the Right of withdrawal to your customers, in accordance with the new EU regulations.

Contact us to add this setting to your box office.

​What's new:

• A withdrawal link in order confirmation emails
  EU customers who buy products will now see a withdrawal button in their order complete email. The link is valid for 14 days from the date of purchase, in line with the statutory window.
• A secure, simple withdrawal page
  Clicking the link takes customers to a secure page where they can confirm their details and submit their withdrawal request. No login needed.
• You're notified straight away
  Once a request is submitted, you'll receive an email to review and respond. Your customer also gets a confirmation that their request has been received.
• Customise the wording for your region
  You can edit the withdrawal text and button label in your box office settings to reflect your local language and legal requirements. We'd recommend taking your own legal advice on the exact wording for your country.