Based on the updates to the UK price transparency laws, we’ve made your ticket prices even clearer for your buyers.

Now, the total cost your buyer pays, for tickets in GBP, (including booking fees) is displayed upfront on your checkout.

You can now search for issued memberships directly within the Ticket Tailor check-in app, making it much easier to verify members at the door, even if they don’t have their membership QR code to hand.

You can now:

• Search for members by first name, last name, or email address.
• Use filters for valid or invalid memberships, or sort by first or last name.
• Restrict membership access for specific check-in app users with the new ‘Prevent membership search and redemption’ setting.

Great for season pass holders you need to scan at specific events, this update helps event staff quickly confirm membership status on arrival, improving door entry and operational efficiency. All you need is an internet connection ⚡

Use more customer data in Stripe

We’ve made an important improvement to our Stripe integration.

From now on, when someone buys a ticket through your Box office using Stripe, we’ll create a proper Stripe Customer for them, giving you more control over your customers and payments, and to help you better protect your events from fraud and chargebacks.

Previously, buyer details like name and email were sent to Stripe as metadata. That meant:

• Ticket buyers often appeared as “Guest” in your Stripe Dashboard
• You couldn't use Stripe's leading fraud protection tool: Stripe Radar effectively
• Extra Stripe actions, like creating one off invoices, were unavailable via Stripe

Now, each ticket buyer is created as a Stripe Customer and linked to their payment. This gives you more control and management of your ticket buyer payments in Stripe.

The benefits

If you’ve ever dealt with fraudulent orders, chargebacks, or suspicious bulk purchases, you’ll know how stressful and time-consuming it can be.

Stripe offers advanced fraud protection through Stripe Radar. But for Radar to work properly, it needs structured customer data.

With this update:

• Stripe Radar can access customer email addresses properly
• Known fraudulent emails are more likely to be flagged or blocked
• You can create velocity-based rules, like blocking the same card from buying 50 tickets in an hour
• Stripe can track behaviour across transactions to spot repeat offenders
• Buyers will appear as real customers in Stripe, not anonymous “guests”

In short, Stripe now has the data it needs to make its existing fraud tools actually work for you.

👉 This improvement has been applied automatically to all Box offices using Stripe. If you'd like the old integration, select "Don't create customer records in Stripe" from your Stripe settings.

❓ If you’d like to explore Stripe Radar rules or tighten your fraud settings, you can do that directly in your Stripe Dashboard.

Our most requested feature of all time is finally here!

Introducing: Multi-checkout!

Ticket buyers used to have to buy tickets for each event separately - this could be time consuming and impact conversion - but no more!

Now they can add tickets from all of your events to their cart and buy them in one go - making checking out much quicker, simpler and smoother. ⭐

We’re so excited to launch the most-requested feature of all time, alongside an updated checkout design - another way to level up your ticketing experience.

P.S. We’re rolling this feature out slowly. If you can’t see it in your box office, ask customer support and we’ll help you set it up in time for your next on-sale.

We’ve made it even easier for your customers to fulfil their Memberships 🙌

After purchasing, ticket buyers can now add member details and complete their Membership setup directly on the confirmation page. No need to head to self-serve to finish setting things up.

If the Membership is for themselves, they can simply tick ‘Use ticket buyer details’ to prefill their first name, last name and email address, making the process even quicker ⚡

Self-serve is still available, and customers will continue to receive their fulfilment email once their transaction is complete.

Issuing group ticket codes is a great way to simplify entry for groups on the door.

Now you can export your group ticket codes as a line item report:

• Head to Orders
• Use the 'Actions' dropdown to choose 'Export'
• Choose the 'Line item' report
• Make sure 'Group ticket code' is selected (in the ticket details section)
• Export

We’ve updated your ticket checkout to give it a cleaner, more modern feel – now live for all events.

This refresh improves the visual experience for your attendees without changing how anything works behind the scenes. That means the same great functionality, now with a sharper, more accessible design.

What’s new:

• More professional appearance to build trust
• Clearer order summary layout
• Larger touch points for an improved mobile experience
• Fully accessible and easy to use on all devices
• Clearer promotion and membership redemption

There’s nothing you need to do - your updated checkout is already live 🎉

Automate your membership programmes!

If you use our API, Zapier or an MCP to power your ticketing, good news: you can now access issued memberships and membership types.

Whether you’re integrating with third-party tools or building your own workflows, this update makes it even easier to manage membership products and subscriptions at scale.

👉 Explore the API

Make life easier for your members with our new Apple Wallet integration.

You can now let members save their membership passes straight to Apple Wallet, making check-in faster and more seamless, with no searching for QR codes in old emails.

🎨 Customise your membership passes.
📱 Let members store them on their phones.
✨ Deliver a better experience for everyone.

You’ll find it in: ‘Settings’ → ‘Connect apps’ → ‘Onsite & attendee experience’.

Already using Apple Wallet for tickets? This works independently, so you’ll need to set this up for memberships (giving you more customisation opportunities too!)

Memberships are as diverse as your audiences, and sometimes you need to share a little extra info.

Now, you have a lot more email flexibility:

• Customise membership order confirmation emails with key info about perks and redemption info (like where to enter their membership code to unlock tickets).
• Schedule automatic reminder emails to boost membership renewals, and let your emails do the chasing.
• Nudge people to add their membership details with pending membership reminders.
• And of course, you can still email members via membership email broadcasts.