You can now delete sensitive personal data from individual orders.

Whether you're cleaning up your order data in line with your data retention policies, or responding to GDPR data erasure requests, you can now obfuscate data directly from your orders page - saving you time, and keeping your customer's data safe.

You can now ask your buyers and attendees for a signature at checkout!

Collecting a signature during checkout provides an extra layer of confirmation that your buyers have read (and agreed to) your terms and conditions.

It’s particularly useful for:

• Events with physical activity (e.g., sports, fitness, or outdoor activities)
• Events with age or health requirements
• Any event where you require a signed waiver

Simply edit to your checkout form to add your T&C's and request a signature.

If you're someone who obsessively checks your sales to see how close you are to a sell out event, this one's for you...

We’ve just made it even easier to keep track of your event capacity.

Now, when you create or manage an event, you’ll spot your new 'Event capacity' tracker front and centre. It shows your total ticket sales across all types, helping you see what’s sold, what’s left, and what might need tweaking.

This update also makes it easier to edit a ticket’s capacity. You’ll see a tracker of current sales versus total ticket capacity when making ticket tweaks:

👀 See total ticket sales across different ticket types at a glance.
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🧠 Understand your unsold capacity, to make smart marketing decisions.

📈 Tweak ticket type capacity, stress-free.

Getting your perfectly crafted event page in front of your ticket buyers is the most important thing to sell your tickets... and now it's easier than ever.

Discover your new 'Share event' tab in every event summary, combining your:

• Event page link for sharing on socials, in emails and wherever you can think of!
• QR code download for posters and flyers.
• Referral link generator, to help you understand your marketing success.
• Website embed code to pop a widget into your site - no code needed.
• Quick and easy social media sharing.

We've been making some small, but mighty, changes to the way orders are displayed at checkout, and on invoices, to make it clearer to buyers what's in their cart.

What's new:

• A refreshed order summary design across the Dashboard, Checkout, and Self-serve pages.
• The order summary on the payment step of checkout is now collapsible, helping improve conversion.
• Cleaner invoices that group items by event or store, and include any credit from transferred tickets as a line item.

When you've been selling tickets for a while, you might want to take your events to the next level.

Now proudly displayed on your dashboard and at the top of your event summary, your personalised suggestions are easier than ever to find.

Plus, look out for the thunder bolt icon to see ways you can power up your experience as you create your event.

Whether you're re-branding your Box office to reflect a beloved brand you've built, or adding a custom domain to accurately track your marketing efforts, we're here to help you become a true Event Pro! 🌟

Your event page is the heart of your event.

Packed full of compelling marketing, plus handy info for buyers, it can take a while to perfect. 😙

Ever made changes to your event, stepped away for a bit, and come back to find they didn’t save? That’s now a thing of the past.

We’ve updated our event editor so your changes won’t expire even if you leave the tab open for a while.

🛠 Small fix. Big win.

Based on your feedback, we’ve added a new option to issue pending memberships on behalf of your customers.

This can be helpful if a member arrives at your event before adding their membership details.

To use it, go to 'Memberships > Pending memberships', then open the three-dot menu next to your customer’s order to add their email and issue their membership.
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Maintain your brand throughout the ticket buyer experience, and keep your full checkout experience on your website with a widget, by hosting your event page on your own website domain.

(A custom domain is also essential for accurate conversion tracking with tools like Meta Pixel and Google Analytics, helping you get the insights you need to grow).

It’s easier than ever to set this up – just follow our new helpful prompts when setting up your event!

You can now offer Refund Protection to ticket buyers at checkout.

It’s an optional add-on that covers things like illness, travel issues, or family emergencies. Buyers get peace of mind – and you're more likely to convert them at checkout.

All claims are handled by our partner XCover, so there’s no admin needed from you. And you'll also earn a small commission on every protection sold.

Available to UK-based, VAT-registered businesses.