Latest product updates

We've been making some small, but mighty, changes to the way orders are displayed at checkout, and on invoices, to make it clearer to buyers what's in their cart.

What's new:

• A refreshed order summary design across the Dashboard, Checkout, and Self-serve pages.
• The order summary on the payment step of checkout is now collapsible, helping improve conversion.
• Cleaner invoices that group items by event or store, and include any credit from transferred tickets as a line item.

When you've been selling tickets for a while, you might want to take your events to the next level.

Now proudly displayed on your dashboard and at the top of your event summary, your personalised suggestions are easier than ever to find.

Plus, look out for the thunder bolt icon to see ways you can power up your experience as you create your event.

Whether you're re-branding your Box office to reflect a beloved brand you've built, or adding a custom domain to accurately track your marketing efforts, we're here to help you become a true Event Pro! 🌟

Your event page is the heart of your event.

Packed full of compelling marketing, plus handy info for buyers, it can take a while to perfect. 😙

Ever made changes to your event, stepped away for a bit, and come back to find they didn’t save? That’s now a thing of the past.

We’ve updated our event editor so your changes won’t expire even if you leave the tab open for a while.

🛠 Small fix. Big win.

Based on your feedback, we’ve added a new option to issue pending memberships on behalf of your customers.

This can be helpful if a member arrives at your event before adding their membership details.

To use it, go to 'Memberships > Pending memberships', then open the three-dot menu next to your customer’s order to add their email and issue their membership.
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Maintain your brand throughout the ticket buyer experience, and keep your full checkout experience on your website with a widget, by hosting your event page on your own website domain.

(A custom domain is also essential for accurate conversion tracking with tools like Meta Pixel and Google Analytics, helping you get the insights you need to grow).

It’s easier than ever to set this up – just follow our new helpful prompts when setting up your event!

You can now offer Refund Protection to ticket buyers at checkout.

It’s an optional add-on that covers things like illness, travel issues, or family emergencies. Buyers get peace of mind – and you're more likely to convert them at checkout.

All claims are handled by our partner XCover, so there’s no admin needed from you. And you'll also earn a small commission on every protection sold.

Available to UK-based, VAT-registered businesses.

Imagine if you had an assistant to create all of your events for you? 🪄

Whilst we can’t provide a Fairy Godmother, we’ve come close: Introducing AI Assist, your new tool to take care of the fiddly bits for you – just by asking Claude.

• Create an event and tickets with a simple ask.
• Automate the fiddly-bits like tiered ticket pricing options, scheduling event publishing and importing a list of access code tickets for sponsors.

Or ask for AI-powered insights to help grow your events:

• "Show a report of my event sales for the past month and plot this on a graph."
• "Compare this quarter’s sales to the same period last year."
• "Predict when my event will sell out, based on the sales so far."

Perfect for on-the-go event organisers, our AI Assist MCP connector lets you create your own virtual assistant, so you can get things done as quickly as you can ask for it.

Memberships have had an update!
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What's changed:

• 📸 You can now request member photos.
• ✅ Collect each member’s name and email for smoother, more personalised check-ins.
• 🔒 New activation flow where members add their details post-purchase via self-serve. Learn more.

We’re updating how "exclusive tax" is calculated on orders to make it more consistent and open doors for better reporting, and integrations with third party accounting software.

Previously, exclusive tax was rounded at the total order level, which could sometimes lead to small differences compared to rounding tax for individual items. Going forward, tax will be rounded at the item level instead.

Example before – order level rounding
3 X Tickets $19.98 = $59.94
20% tax of $59.94 = $11.99

Total: $71.93

Example after – item level rounding

3 X Tickets $19.98 + $4.00 tax at 20% = $71.94

Total: $71.94

We've just improved our Zapier integration giving you more triggers.

Plus, you can now automate actions in Ticket Tailor based on triggers from other apps! (For example adding promo codes from a spreadsheet list to your box office).
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​To get started with your powerful Zapier connection:

• Generate an API key in Ticket Tailor
• In Zapier, connect your Zapier account to Ticket Tailor 2.0.
• Create your zaps to automate your events.