Latest product updates

Automate your membership programmes!

If you use our API, Zapier or an MCP to power your ticketing, good news: you can now access issued memberships and membership types.

Whether you’re integrating with third-party tools or building your own workflows, this update makes it even easier to manage membership products and subscriptions at scale.

👉 Explore the API

Make life easier for your members with our new Apple Wallet integration.

You can now let members save their membership passes straight to Apple Wallet, making check-in faster and more seamless, with no searching for QR codes in old emails.

🎨 Customise your membership passes.
📱 Let members store them on their phones.
✨ Deliver a better experience for everyone.

You’ll find it in: ‘Settings’ → ‘Connect apps’ → ‘Onsite & attendee experience’.

Already using Apple Wallet for tickets? This works independently, so you’ll need to set this up for memberships (giving you more customisation opportunities too!)

Memberships are as diverse as your audiences, and sometimes you need to share a little extra info.

Now, you have a lot more email flexibility:

• Customise membership order confirmation emails with key info about perks and redemption info (like where to enter their membership code to unlock tickets).
• Schedule automatic reminder emails to boost membership renewals, and let your emails do the chasing.
• Nudge people to add their membership details with pending membership reminders.
• And of course, you can still email members via membership email broadcasts.

You can now delete sensitive personal data from individual orders.

Whether you're cleaning up your order data in line with your data retention policies, or responding to GDPR data erasure requests, you can now obfuscate data directly from your orders page - saving you time, and keeping your customer's data safe.

You can now ask your buyers and attendees for a signature at checkout!

Collecting a signature during checkout provides an extra layer of confirmation that your buyers have read (and agreed to) your terms and conditions.

It’s particularly useful for:

• Events with physical activity (e.g., sports, fitness, or outdoor activities)
• Events with age or health requirements
• Any event where you require a signed waiver

Simply edit to your checkout form to add your T&C's and request a signature.

If you're someone who obsessively checks your sales to see how close you are to a sell out event, this one's for you...

We’ve just made it even easier to keep track of your event capacity.

Now, when you create or manage an event, you’ll spot your new 'Event capacity' tracker front and centre. It shows your total ticket sales across all types, helping you see what’s sold, what’s left, and what might need tweaking.

This update also makes it easier to edit a ticket’s capacity. You’ll see a tracker of current sales versus total ticket capacity when making ticket tweaks:

👀 See total ticket sales across different ticket types at a glance.
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🧠 Understand your unsold capacity, to make smart marketing decisions.

📈 Tweak ticket type capacity, stress-free.

Getting your perfectly crafted event page in front of your ticket buyers is the most important thing to sell your tickets... and now it's easier than ever.

Discover your new 'Share event' tab in every event summary, combining your:

• Event page link for sharing on socials, in emails and wherever you can think of!
• QR code download for posters and flyers.
• Referral link generator, to help you understand your marketing success.
• Website embed code to pop a widget into your site - no code needed.
• Quick and easy social media sharing.

We've been making some small, but mighty, changes to the way orders are displayed at checkout, and on invoices, to make it clearer to buyers what's in their cart.

What's new:

• A refreshed order summary design across the Dashboard, Checkout, and Self-serve pages.
• The order summary on the payment step of checkout is now collapsible, helping improve conversion.
• Cleaner invoices that group items by event or store, and include any credit from transferred tickets as a line item.

When you've been selling tickets for a while, you might want to take your events to the next level.

Now proudly displayed on your dashboard and at the top of your event summary, your personalised suggestions are easier than ever to find.

Plus, look out for the thunder bolt icon to see ways you can power up your experience as you create your event.

Whether you're re-branding your Box office to reflect a beloved brand you've built, or adding a custom domain to accurately track your marketing efforts, we're here to help you become a true Event Pro! 🌟

Your event page is the heart of your event.

Packed full of compelling marketing, plus handy info for buyers, it can take a while to perfect. 😙

Ever made changes to your event, stepped away for a bit, and come back to find they didn’t save? That’s now a thing of the past.

We’ve updated our event editor so your changes won’t expire even if you leave the tab open for a while.

🛠 Small fix. Big win.