Latest product updates

We’ve made it even easier for your customers to fulfil their Memberships 🙌

After purchasing, ticket buyers can now add member details and complete their Membership setup directly on the confirmation page. No need to head to self-serve to finish setting things up.

If the Membership is for themselves, they can simply tick ‘Use ticket buyer details’ to prefill their first name, last name and email address, making the process even quicker ⚡

Self-serve is still available, and customers will continue to receive their fulfilment email once their transaction is complete.

Issuing group ticket codes is a great way to simplify entry for groups on the door.

Now you can export your group ticket codes as a line item report:

• Head to Orders
• Use the 'Actions' dropdown to choose 'Export'
• Choose the 'Line item' report
• Make sure 'Group ticket code' is selected (in the ticket details section)
• Export

We’ve updated your ticket checkout to give it a cleaner, more modern feel – now live for all events.

This refresh improves the visual experience for your attendees without changing how anything works behind the scenes. That means the same great functionality, now with a sharper, more accessible design.

What’s new:

• More professional appearance to build trust
• Clearer order summary layout
• Larger touch points for an improved mobile experience
• Fully accessible and easy to use on all devices
• Clearer promotion and membership redemption

There’s nothing you need to do - your updated checkout is already live 🎉

Automate your membership programmes!

If you use our API, Zapier or an MCP to power your ticketing, good news: you can now access issued memberships and membership types.

Whether you’re integrating with third-party tools or building your own workflows, this update makes it even easier to manage membership products and subscriptions at scale.

👉 Explore the API

Make life easier for your members with our new Apple Wallet integration.

You can now let members save their membership passes straight to Apple Wallet, making check-in faster and more seamless, with no searching for QR codes in old emails.

🎨 Customise your membership passes.
📱 Let members store them on their phones.
✨ Deliver a better experience for everyone.

You’ll find it in: ‘Settings’ → ‘Connect apps’ → ‘Onsite & attendee experience’.

Already using Apple Wallet for tickets? This works independently, so you’ll need to set this up for memberships (giving you more customisation opportunities too!)

Memberships are as diverse as your audiences, and sometimes you need to share a little extra info.

Now, you have a lot more email flexibility:

• Customise membership order confirmation emails with key info about perks and redemption info (like where to enter their membership code to unlock tickets).
• Schedule automatic reminder emails to boost membership renewals, and let your emails do the chasing.
• Nudge people to add their membership details with pending membership reminders.
• And of course, you can still email members via membership email broadcasts.

You can now delete sensitive personal data from individual orders.

Whether you're cleaning up your order data in line with your data retention policies, or responding to GDPR data erasure requests, you can now obfuscate data directly from your orders page - saving you time, and keeping your customer's data safe.

You can now ask your buyers and attendees for a signature at checkout!

Collecting a signature during checkout provides an extra layer of confirmation that your buyers have read (and agreed to) your terms and conditions.

It’s particularly useful for:

• Events with physical activity (e.g., sports, fitness, or outdoor activities)
• Events with age or health requirements
• Any event where you require a signed waiver

Simply edit to your checkout form to add your T&C's and request a signature.

If you're someone who obsessively checks your sales to see how close you are to a sell out event, this one's for you...

We’ve just made it even easier to keep track of your event capacity.

Now, when you create or manage an event, you’ll spot your new 'Event capacity' tracker front and centre. It shows your total ticket sales across all types, helping you see what’s sold, what’s left, and what might need tweaking.

This update also makes it easier to edit a ticket’s capacity. You’ll see a tracker of current sales versus total ticket capacity when making ticket tweaks:

👀 See total ticket sales across different ticket types at a glance.
​

🧠 Understand your unsold capacity, to make smart marketing decisions.

📈 Tweak ticket type capacity, stress-free.

Getting your perfectly crafted event page in front of your ticket buyers is the most important thing to sell your tickets... and now it's easier than ever.

Discover your new 'Share event' tab in every event summary, combining your:

• Event page link for sharing on socials, in emails and wherever you can think of!
• QR code download for posters and flyers.
• Referral link generator, to help you understand your marketing success.
• Website embed code to pop a widget into your site - no code needed.
• Quick and easy social media sharing.