Latest product updates

Your box office has always been a place where you can create your events YOUR way - and we’re excited to launch an upgraded box office design experience with a more intuitive editor plus more flexible options for customisation.

Choose from some fresh, attention-grabbing, designer themes, and customise them with your brand colours, and logos.

👉 Design your box office

We’ve teamed up with Stripe Tap to Pay, to offer quick and easy contactless payments for your tickets - right from your phone!

Get set up in 3 simple steps:

1. Set up a location in Stripe
2. Set up Tap To Pay in Ticket Tailor and your Stripe account.
3. Add or edit a check-in app user to ‘Allow user to place in-person orders’

For a more detailed look, check out the full set up guide.

Tiered ticket pricing allows you to schedule higher priced tickets to come on sale when another ticket is running low about to sell out.

When setting up your higher priced ticket, expand 'Advanced settings' and check the box that says 'Hide until another ticket type is running low'. Then select the ticket you want to replace, and set a buffer quantity, when you want it to kick in (we recommend around 10). You can chain multiple tickets in this way if you have a number of pricing tiers.

Don't forget, if you want the other ticket to disappear, you can set it "Hide when sold out".

You can now filter your timeslot reporting to show:

• All timeslots
• Upcoming timeslots
• Past timeslots

This makes it easier to report on your recurring event if you've been selling tickets over a lot of timeslots.

To see your timeslot report in real-time, head to your event and open your event summary, and click the button that says 'Timeslot reporting', at the top of your list of occurrences.

There's a new way to use groups on your checkout.

You can choose to collapse and expand ticket groups in the checkout to make it easier to choose tickets if you have a large amount of groups.

How to add expandable ticket groups:

• Head to your event, then open 'Edit event and tickets'
• Open the 'Advanced settings' in the 'Event settings'.
• Check the box called 'Collapse ticket groups on checkout'.

Your customers can no longer pay for your events or tickets with Alipay.

Don’t worry - other payment methods, such as credit and debit card payments, will continue to work as normal.

The Alipay part of our Stripe integration has not been working correctly, so we have taken the decision to remove this payment method indefinitely to prevent payment problems for you and your customers.

If your event has seated tickets, we now list the seat in its own column on doorlist CSV exports. Previously, it matched the PDF export and included the seat details alongside the name. This makes it easier to organise and filter seat information when checking guests in.

Emails sent from tickettailor.com now feature Gmail’s blue verified checkmark, confirming our identity as a trusted sender.

Why does this matter?
✅ Boost trust and credibility – you can be confident that emails you receive from Ticket Tailor are legitimate.
✅ Improve email deliverability – Reduce the risk of important messages being marked as spam or phishing attempts.

This update helps make sure that key communications, such as ticket sales notifications and payout confirmations, reach your inbox reliably. 🎟️✨

You can now ban specific email addresses to prevent certain people placing orders.

To add an email address to your banned list:

• Open your 'Settings'.
• Select 'Banned emails' from the left-hand menu.
• Enter the email address of the buyer you want to block from buying tickets.
• Optionally edit the error message you'd like to show if this customer tries to buy a ticket.

Easily duplicate any of your products.

Click the three dots next to any product, click Duplicate and a form will appear pre-filled with all the details of the product you are duplicating. Change what you want to change and click Save.