Latest product updates

You can now filter your timeslot reporting to show:

• All timeslots
• Upcoming timeslots
• Past timeslots

This makes it easier to report on your recurring event if you've been selling tickets over a lot of timeslots.

To see your timeslot report in real-time, head to your event and open your event summary, and click the button that says 'Timeslot reporting', at the top of your list of occurrences.

There's a new way to use groups on your checkout.

You can choose to collapse and expand ticket groups in the checkout to make it easier to choose tickets if you have a large amount of groups.

How to add expandable ticket groups:

• Head to your event, then open 'Edit event and tickets'
• Open the 'Advanced settings' in the 'Event settings'.
• Check the box called 'Collapse ticket groups on checkout'.

Your customers can no longer pay for your events or tickets with Alipay.

Don’t worry - other payment methods, such as credit and debit card payments, will continue to work as normal.

The Alipay part of our Stripe integration has not been working correctly, so we have taken the decision to remove this payment method indefinitely to prevent payment problems for you and your customers.

If your event has seated tickets, we now list the seat in its own column on doorlist CSV exports. Previously, it matched the PDF export and included the seat details alongside the name. This makes it easier to organise and filter seat information when checking guests in.

Emails sent from tickettailor.com now feature Gmail’s blue verified checkmark, confirming our identity as a trusted sender.

Why does this matter?
✅ Boost trust and credibility – you can be confident that emails you receive from Ticket Tailor are legitimate.
✅ Improve email deliverability – Reduce the risk of important messages being marked as spam or phishing attempts.

This update helps make sure that key communications, such as ticket sales notifications and payout confirmations, reach your inbox reliably. 🎟️✨

You can now ban specific email addresses to prevent certain people placing orders.

To add an email address to your banned list:

• Open your 'Settings'.
• Select 'Banned emails' from the left-hand menu.
• Enter the email address of the buyer you want to block from buying tickets.
• Optionally edit the error message you'd like to show if this customer tries to buy a ticket.

Easily duplicate any of your products.

Click the three dots next to any product, click Duplicate and a form will appear pre-filled with all the details of the product you are duplicating. Change what you want to change and click Save.

You can now add variants to your products such as tee-shirt sizes. Each variant can have it's own quantity, price, picture and anything else.

If you use Facebook pixel tracking, TikTok pixel tracking, or Google analytics you may be required to collect cookie consent from users.

You can set this up from your Dashboard if you have activated any tracking apps. Go to Box Office Settings, click Cookie Consent, enter a consent message and click Save. The ticket buyer will be given the option to Accept or Decline. If they accept the tracking scripts will run, and if they decline then they won't.

Note, you can set up apps from the Connect Apps section of Box Office Settings.