Latest product updates

You can now schedule a draft event to publish automatically, at the exact date and time you choose.

It’s ideal if you’re working to an announcement embargo, or you’d rather not be glued to your laptop at 9am sharp on on-sale day.

How to schedule publish:

• Save your event as a draft, then head to your Events page.
• Open the ‘Status’ dropdown next to your draft, choose ‘Schedule publish’ and pick a the date and time you want to go live.

You can now ask members to agree to your membership terms and conditions before their membership is activated.

Add your terms to any membership type using the ‘Set terms and conditions’ tickbox.

Members will see them when they add their membership details, and they’ll need to tick to agree before they can activate.

Head to ‘Memberships’, create or edit a membership type, and it’s easy to share the small print.

You can now pull multi-checkout orders into your reports and automations using our new v2 orders API and order webhooks.

Until now, orders where a buyer purchased tickets to several events in one checkout didn’t appear in the API at all. With v2, they do.

Each line of an order carries its own event, bundle and discount details, so you get the full picture of what was bought. The new structure also handles partial refunds, payment plans and multiple tax rates, giving you all of your data to create helpful workflows.

To get started, you can access the v2 orders API and set up order webhooks from your Dashboard. Your existing API keys work with both versions, and your current v1 endpoints and webhooks will keep running as they are, so nothing breaks if you’re not ready to switch.

Using Zapier? Our new Zapier app (v3.0.0) supports the v2 order structure, and we won’t move existing Zaps over automatically. You can update when you’re ready.

You can now build your own expired-cart workflow, so you can follow up with buyers who added tickets to their basket but didn’t complete their purchase.

The new basket expired webhook fires whenever a basket times out before checkout is finished.

Connect it to your email or marketing tool and you can send a winback campaign to bring those buyers back, so the tickets they thought about don’t go unsold. It’s a popular request from Event Creators, and it’s live now!

Or get started with webhooks

Life happens, and ticket buyers often need to switch their plans.

That's why we've released an improved way to reschedule orders for recurring events. 🆕 👀

Now, if your buyer has booked several events in a multi-checkout order, you can reschedule just one, while the rest of their order stays exactly as it was.

What's more, you can offer this in self-serve, so buyers can manage things themselves. That's more freedom for them, and fewer "can I change my date?" emails for you.
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​You can now:

• Reschedule Multi-checkout orders 🛒
• Partially reschedule orders: move one (or some) tickets in an order for your customer
• Let users reschedule complete orders via self-serve

These changes were designed to make your life easier when your ticket buyers change their plans.

You can now offer a secure, official resale option when your customers can't make it to your event.

We've teamed up with TicketSwap, Europe's largest ticket resale platform, to bring SecureSwap to your box office.

Instead of turning to unregulated resale sites or facing inflated prices, your ticket buyers get a trusted way to pass their ticket on.

With SecureSwap from TicketSwap:

• Every resold ticket gets an automatic brand new barcode, so the original is invalidated and only one ticket is ever in circulation
• Resale prices are capped, keeping things fair for buyers
• Your customers get an official resale route, rather than risking third-party sites

You can now connect Ticket Tailor to GetYourGuide, one of the world's largest booking platforms for experiences and activities.
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Once connected, bookings sync straight into Ticket Tailor. Availability updates automatically, tickets are issued the moment a booking's confirmed, and GetYourGuide bookings appear clearly in your dashboard ⚡️
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If you've been managing GetYourGuide bookings separately, you'll know how much time and effort that takes. This integration takes care of the sync for you.

To get started:

• You'll need a GetYourGuide supplier account
• Your event must be a recurring event in Ticket Tailor

Custom domain exclusive: Ticket buyers paying via Square can now check out with Apple Pay or Google Pay. Fewer taps, faster checkout, happier buyers. A small change with a big impact on conversion.
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How to switch on Apple and Google Pay for Square

• First, message customer support if you want to add Apple and Google pay to your box office, and I’ll activate it for you.
• Once confirmed, go to Settings, then Payment systems, and enable Google Pay and Apple Pay from your Square integration settings.

Google Pay and Apple Pay are available for Square payments only for box offices with a custom domain.

You can now offer SMS Text message reminders at checkout, so your ticket buyers get a helpful nudge 24 hours before your event.

This has been live (and loved) in the UK for a while, and now even more ticket buyers across the pond can get timely updates!

What buyers get:

1. An instant SMS confirmation message after booking
2. An SMS reminder 24 hours before each event

Handy for them. Reassuring for you.

How pricing works

Sending reminders costs 10c per event, per order.

So, if a buyer books:

1. One event → 10c total
2. Two events in the same order → 20c total

As always, the price your buyer pays is fully under your control.

You can now upload a custom background image to PDF tickets, so every ticket your attendees receive looks and feels like you.

How to customise your PDF tickets for all of your events

• Head to edit your Event confirmation email for all of your events, or one specific event.
• Make sure the Attach ticket vouchers as a PDF checkbox is ticked.
• Open the Customise PDF dropdown.
• Click Upload background image and select your file. Use the crop tool to trim it to A4 dimensions.
• Click Preview to see how your tickets will look before saving.

That's it! Just one more way to make your events truly yours. 🎨