Product changes and new features from Ticket Tailor

✨ Fresh event page images are here!

Tom avatar
Shared by Tom • May 06, 2025

We’ve added 18 new default images you can use when creating events – just scroll through the selection to find one that fits your vibe.

If you're using an older image, don't worry: it’ll still show up until you pick a new one. Once you switch, it’s out with the old and in with the new!

Go on, create a new event to check them out!

Meta Conversion API

Rhio avatar
Shared by Rhio • April 29, 2025

You can now add Conversion API tracking to your Meta pixel tracking for stronger, more reliable Facebook ad tracking.

Head to your connect apps page to set it up.

Social links on box office pages

Tom avatar
Shared by Tom • April 23, 2025

You can now add social media icons to your box office – these appear in the header of all pages and allow you to link to your accounts.

Head to your Box office design settings to add links to your Facebook, X (formerly Twitter), Instagram, TikTok, YouTube, and LinkedIn profiles.

Now your event listings and event pages can help you build and cultivate your audience across many channels. 🌍

Tiered ticket pricing comes to Bundles

Jonny avatar
Shared by Jonny • April 10, 2025

You can now set bundles to "Hide until another ticket type is running low", so you can use all the power of bundles with your tiered pricing strategy.

New event page designs have landed 💅✨🎉

Jonny avatar
Shared by Jonny • April 08, 2025

Your box office has always been a place where you can create your events YOUR way - and we’re excited to launch an upgraded box office design experience with a more intuitive editor plus more flexible options for customisation.

Choose from some fresh, attention-grabbing, designer themes, and customise them with your brand colours, and logos.

👉 Design your box office

Sell tickets from your check-in app using Stripe Tap To Pay

Tom avatar
Shared by Tom • April 02, 2025

We’ve teamed up with Stripe Tap to Pay, to offer quick and easy contactless payments for your tickets - right from your phone!

Get set up in 3 simple steps:

  1. Set up a location in Stripe
  2. Set up Tap To Pay in Ticket Tailor and your Stripe account.
  3. Add or edit a check-in app user to ‘Allow user to place in-person orders’

For a more detailed look, check out the full set up guide.

Tiered ticket pricing

Jonny avatar
Shared by Jonny • March 31, 2025

Tiered ticket pricing allows you to schedule higher priced tickets to come on sale when another ticket is running low about to sell out.

When setting up your higher priced ticket, expand 'Advanced settings' and check the box that says 'Hide until another ticket type is running low'. Then select the ticket you want to replace, and set a buffer quantity, when you want it to kick in (we recommend around 10). You can chain multiple tickets in this way if you have a number of pricing tiers.

Don't forget, if you want the other ticket to disappear, you can set it "Hide when sold out".

Filter your timeslot reporting ⌛️

Jonny avatar
Shared by Jonny • March 26, 2025

You can now filter your timeslot reporting to show:

  • All timeslots
  • Upcoming timeslots
  • Past timeslots

This makes it easier to report on your recurring event if you've been selling tickets over a lot of timeslots.

To see your timeslot report in real-time, head to your event and open your event summary, and click the button that says 'Timeslot reporting', at the top of your list of occurrences.

Expandable ticket groups

Jonny avatar
Shared by Jonny • March 26, 2025

There's a new way to use groups on your checkout.

You can choose to collapse and expand ticket groups in the checkout to make it easier to choose tickets if you have a large amount of groups.

How to add expandable ticket groups:

  • Head to your event, then open 'Edit event and tickets'
  • Open the 'Advanced settings' in the 'Event settings'.
  • Check the box called 'Collapse ticket groups on checkout'.

Alipay will no longer be available from 10th March 2025

Rhio avatar
Shared by Rhio • March 04, 2025

Your customers can no longer pay for your events or tickets with Alipay.

Don’t worry - other payment methods, such as credit and debit card payments, will continue to work as normal.

The Alipay part of our Stripe integration has not been working correctly, so we have taken the decision to remove this payment method indefinitely to prevent payment problems for you and your customers.